Order Processing

All orders are usually shipped the same or next business day.

Free Shipping (USA & Canada)

Orders over $100 USD shipped to the USA and Canada qualify for free shipping. AquaLiv reserves the right to choose the carrier and method for free shipments, regardless of the free method chosen during checkout. Canada customers please also read the section on this page "International Orders / Canada Orders."

Expedited Shipping

Expedited shipping options such as 'Overnight' etc. specify the shipping service only and do not guaranty delivery on the next day.

International Orders / Canada Orders

We ship internationally. To get a shipping quote, add the products you want to the shopping cart and begin the checkout process. There you will be able to enter your address and view the shipping charges. When ordering outside of the United States, you are importing the product, AquaLiv is not exporting. As such, your country may impose fees for customs/duties and the shipping agency in your country may charge a brokerage fee. These fees are your responsibility as the importer.

Some Canada orders may qualify for free shipping. However, we don't pay customs/duties/brokerage fees. Those fees, if any, are the responsibility of the buyer.

Terms of Sale

Due to a wide variety of state laws concerning the sale of online goods and/or water purification equipment, AquaLiv requires all order terms to be FOB Upland, CA (customer owns product upon purchase, not delivery). Items lost or damaged during shipment remain the responsibility of AquaLiv.

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